Zappos Business Model

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Zappos P&L for 2007-2008 - Zappos P&L for 2007-2008, as related to the Amazon Acquisition (2009)
Kevin Hillstrom's Comments on Zappos P&L Statement - Kevin Hillstrom's Comments on Zappos P&L Statement (2009)
Zappos CEO’s Letter to Staff - Zappos CEO’s Letter to Staff: Zappo CEO Tony Hsieh sent a letter after the shoe retailer agreed to be acquired by Amazon.com (2009)
Whey you buy Zappos, what do you buy? - Whey you buy Zappos, what do you buy? - Seth Godin's insightful blog post into Zappos business model and why Amazon bought Zappos (2009)
Zappos CEO Tony Hsieh: Customer Focus Key to Record Sales During Retail Slump - Zappos CEO Tony Hsieh: Customer Focus Key to Record Sales During Retail Slump: an article on Zappos story, vision and core business values. (2009)
Why shoes are great for e-commerce… yes, really - a Zappos case study by startup-review.com: Why shoes are great for e-commerce; read more about Zappos' company profile, key success factors, launch strategy and exit analysis, followed by a good list of Zappos-related articles. (2006)
Zappos Core Values - Zappos Core Business Values and why Zappos has become so successful selling shoes online (2009)
A Wikipedia article - the freely editable Wikipedia article about Zappos
Have Insight - Zappos New Business Model: Have Insight, will Respond, an insightful blog post on Zappos' business model by Gord from OutOfMyGord.com (2008)
The now social engagement - The now social engagement: a visit to Zappos an article by Soren Gordhamer, Mashable.com (2009)
Zappos wants you to return those shoes Zappos wants you to return those shoes: We are a Service Company that happens to sell shoes; another great blog post by Seth Godin (2008)
Why Zappos Pays New Employees to Quit--And You Should Too - an article about Zappos business model and company culture by Bill Taylor, Practically Radical, Harvard Business Publishing (2008)
A Shine On Their Shoes A Shine On Their Shoes Zappos.com's blue-ribbon customer service is winning market share - a Business Week article about Zappos' success factors (2005)
Why Zappos Shouldn't Be Your Business Model - Why Zappos Shouldn't Be Your Business Model an insightful blog post by Ari Ozick (2009)
How I Did It - How I Did It: Tony Hsieh, CEO, Zappos.com an Inc.com article about Zappos story; by Tony Hsieh himself (2006)


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