Zappos Business Model
Zappos P&L for 2007-2008 - Zappos P&L for 2007-2008, as related to the Amazon Acquisition (2009)
Kevin Hillstrom's Comments on Zappos P&L Statement -
Kevin Hillstrom's Comments on Zappos P&L Statement (2009)
Zappos CEO’s Letter to Staff -
Zappos CEO’s Letter to Staff: Zappo CEO
Tony Hsieh sent a letter after the shoe retailer agreed to be acquired by Amazon.com (2009)
Whey you buy Zappos, what do you buy? -
Whey you buy Zappos, what do you buy? - Seth Godin's insightful blog post into
Zappos business model and why
Amazon bought Zappos (2009)
Zappos CEO Tony Hsieh: Customer Focus Key to Record Sales During Retail Slump -
Zappos CEO Tony Hsieh: Customer Focus Key to Record Sales During Retail Slump: an article on Zappos story, vision and core business values. (2009)
Why shoes are great for e-commerce… yes, really - a
Zappos case study by startup-review.com: Why shoes are great for e-commerce; read more about Zappos' company profile, key success factors, launch strategy and exit analysis, followed by a good list of Zappos-related articles. (2006)
Zappos Core Values - Zappos Core Business Values and why Zappos has become so successful selling shoes online (2009)
A Wikipedia article - the freely editable
Wikipedia article about Zappos
Have Insight -
Zappos New Business Model: Have Insight, will Respond, an insightful blog post on
Zappos' business model by Gord from
OutOfMyGord.com (2008)
The now social engagement -
The now social engagement: a visit to Zappos an article by Soren Gordhamer, Mashable.com (2009)
Zappos wants you to return those shoes Zappos wants you to return those shoes: We are a Service Company that happens to sell shoes; another great blog post by
Seth Godin (2008)
Why Zappos Pays New Employees to Quit--And You Should Too - an article about Zappos business model and company culture by
Bill Taylor,
Practically Radical, Harvard Business Publishing (2008)
A Shine On Their Shoes A Shine On Their Shoes
Zappos.com's blue-ribbon customer service is winning market share - a
Business Week article about Zappos' success factors (2005)
Why Zappos Shouldn't Be Your Business Model -
Why Zappos Shouldn't Be Your Business Model an insightful blog post by
Ari Ozick (2009)
How I Did It -
How I Did It: Tony Hsieh, CEO, Zappos.com an Inc.com article about Zappos story; by Tony Hsieh himself (2006)
Other Successful Web-based Business Models
Amazon's Business Model - Amazon's Business Model
Craigslist Business Model - Craigslist Business Model
eBay's Business Model - eBay's Business Model
Google's Business Model - Google's Business Model
Microsoft's Business Model - Microsoft's Business Model
Yahoo Business Model - Yahoo Business Model
